E Foil Questions

Common questions about our E Foils

Most people are up foiling within an hour or two. It depends on how familiar the rider is with other water sports. Like everything it takes some time to build your confidence but you will be surprised how quickly you pick it up.

One of the great advantages of efoils is that they are very easy to transport. They easily fit on a set of car roof racks and many people are able to fit them inside their car. They come with carry bags to protect the board, mast and foils.

The efoil weighs 32 kilograms with the battery and 22 kilograms without the battery. Many people are able to carry the efoil with the battery by themselves however if you are not able to carry the efoil with the battery it can be carried separately and installed at the waters edge.

Our efoils cost $12,499 inclusive of GST.

It depends on the weight of the rider but our efoils are capable of speeds of 35 km per hour. The range is 25km depending on conditions.

The batteries are 18650 Lithium Ion with a 30aH capacity and 50V battery voltage. The batteries charge with our fast charger in 2.5 hours. The batteries last for up to 90 minutes depending on the weight of the rider and the conditions.

Our E foils are rated for riders up to to 125kgs.

The motor has a 7000w capacity.

The efoil weighs 32 kilograms including the battery. The battery weighs 10kgs.

How do I maintain my Efoil?

To maximise the life of your efoil and keep it in top working condition it is important to maintain it.

It is important to completely wash the efoil and all components with fresh water to remove any salt, dirt and sand. The board should be thoroughly dried before it is put away.

We recommend that the batteries wiped down with a damp cloth and dried before storage in a safe place. After every use they should be checked to ensure there are no cracks in the battery casing which may enable water to enter the battery. We recommend that batteries are stored with 50% or less charge and are charged prior to each use.

After every use it is important to thoughly wash the connections and dry them. We also recommend spraying the connections with an electrical connection cleaner to guard against any corosion.

As our motors are gearless there is no need for servicing. They simply need to be washed down after use and the connections maintained to ensure they are free from corosion.

How do I order and how Long Before My Board Arrives

To provide our competitive pricing our boards are made to order. We have a monthly allocation of boards available which you can secure and then they generally take six weeks from the manufacturing date to arrive.

Our website has the available boards in stock at any time in the Shop menu. If you would prefer to talk to one of our team we will work with you to determine the next available production date for your board and the colours and options available. If the we have the board in stock or in production we require a non refundable deposit of $4,499 to place your order. If the board is not in stock you can reserve a future production slot with a $500 refundable deposit. You can see the availability of the future production slots on our website.

We offer customers the option to reserve a future production slot for a board. As our boards are not mass produced there are only a certain number produced in any month. If we do not have boards in stock or produced and in transit you are able to reserve a future production slot. This requires a refundable deposit of $500. In the month before production we will contact you and confirm that you still want to proceed and the details of your board. At that point we will require the balance full deposit to be paid of $3,999. If you want to cancel your production slot refervation slot at any time simply contact us and we will refund your $500 deposit.

If we dont have stock in Australia it will normally takes six to eight weeks from the time of production for the board to arrive in Australia. On receipt we check them thoroughly and arrange for them to be delivered asap.

Our boards are manufactured overseas and generally take six to eight weeks from the time of manufacture to arrive at out warehouse. With internation freight still impacted by Covid this may be subject to change. We will update you regularly on the expected delivery time.

If you have questions in relation to the progress of your order you can email us at support@esurfco.com.au and our team will update you on the manufacturing and delivery schedule. Once the efoil is shipped from our Australian warehouse we will provide you with a tracking number for your delivery.

The battery is not able to be air freighted and requires special freight transport. Therefore the board and battery are freighted in Australia separately. So it is not uncommon for them to arrive several days apart.

if you need to ship your efoil back to us under warranty we will arrange the shipping for you. The cost of shipping may be passed onto the purchaser.

Shipping policy

For our domestic shipping we primarily use Fedex to ship our Efoils around Australia.

We ship to anywhere in Australia via usually by Fedex.

We ship to all major cities for a cost of $200. If you are in a regional area we will confirm your shipping cost prior to you placing your order.

Yes once your efoil is shipped from our facility in Australia you will be given a tracking number to track your shipment.

Finance and Payment

We require a non refundable $4,499 deposit to order your efoil and the balance is prior to despatch from our warehouse in Australia.

Yes we offer interest free payment through our partner Humm. You are required to pay a $4,499 initial payment and then the balance can we funded through Humm. The finance is available to approved customers. For more information on Humm please click on the link.

Through are partnership with Humm the repayments over 48 months are $155 per fortnight.

Humm is a company which offers interest free "Buy Now Pay Later" option for customers. For more detailed information please go to the Humm page.

No once the efoil is paid for the transaction is final. If there are any problems with the efoil we will rectify them under our warranty.

We accept Visa, Mastercard and most debit cards. We also have partnered with Humm provide and interest free finance option.